Welcome to the Modelight website and our terms and conditions for its use. These conditions apply to the use of our website today and any purchases you make. Please be aware we reserve the right to change terms and conditions from time to time without notice to our site users and customers. If you revisit our site after today, please check back in for the latest terms and conditions.

Our aim is to provide the best possible straightforward, friendly service as we can.

We’re aware that many people find terms and conditions information mind-numbingly boring! We do too! Often with just cause. But as your satisfaction with our services and products is our top priority, we’d appreciate you taking some time to read this important information.

We invite you to read our conditions before exploring, accessing, or ordering from our site; because legally, by accessing, using or placing an order through the website or email, you will be deemed to be agreeing to be bound by the conditions which follow.

If you are unsure or have questions about any part of our conditions or our products please do get in touch via one of the methods posted on our Contact page before making your purchase.

Your rights

Modelight is a UK company, and so you are protected by UK consumer protection legislation. That said, Scottish courts shall have exclusive jurisdiction in the event of a dispute. But we shall do our best not to let things get to that stage.

Our Conditions offer you additional protection and do not affect your statutory rights as a consumer.

Our rights

All rights, including copyright, in this website are owned by or licensed to Modelight. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Modelight.

Our website

This website is owned and operated by:
Modelight, 27A Dean Road, Bo’ness, EH519BQ, United Kingdom, VAT No: GB170132059

All the following terms and conditions specifically apply to the use of this Website www.modelight.co.uk

Certain (hypertext) links on this site will lead you to websites which are hosted by other companies. When you click on any of those links you will leave the Modelight.co.uk website. We are sorry to lose you and we need you to now we have no control over, and will not accept responsibility or liability in respect of the material on any website which is not under our control.

Website accuracy

We provide the information on this website in good faith. It is not intended as advice specific to your own situation. By using our website you accept that any information provided by us is general information and is not in the nature of advice. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

We gain our product information eg dimensions, colours, features, styles and photos from our product suppliers. We believe that information to be accurate and up to date but nevertheless reserve the right to update this information at any time.

We work almost daily on our website, either introducing new products, updating descriptions, providing additional features, or finding ways to make it easier to use our website. We take great care to ensure that the contents of this website are accurate and up to date, including photographs, illustrations, product descriptions and technical details.

Due to colours in imagery not always being 100% accurate, photos, sizes and materials relating to all products displayed in any catalogue and on this web site are for illustrative purposes only. We ask you to bear in mind that actual colour specifications for a particular product may also vary depending on your own personal computer settings, screen resolution, natural variations in hand made products and materials, etc. We cannot guarantee that any product seen on the website will 100% accurately reflect the delivered item.
Definitions

There are some words or phrases you have probably noted are being repeated and which you will find regularly on our pages and so in the interests of clarity we offer the following definitions.

  • You – means you a user of this Website www.modelight.co.uk
  • Users – is when we mean collectively all the users of the Website
  • We / us – means Modelight or any subsequent URL which may replace it
  • Conditions – means these terms and conditions and other the Special Conditions
  • Categories – this relates to information for each of our categories of lighting as well as accessories
  • Product – means only a product displayed for sale on this Website
  • For each product you will find:
  • Product Description – means that part of the Website where we provide an interest narrative relating to the product as well as a brief description of the style, features, colours and any specific terms and conditions in respect of the individual Product
  • Technical details – provides information on the nature of materials used, colours, light source, type of lighting eg fluorescent, halogen, whether bulbs are included, delivery

About our products

We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct and as up to date as possible. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions and will notify you if we choose to do so.

Prices

The prices shown on our website include VAT at the prevailing UK rate. Our prices are subject to change without notice. What you see today may change tomorrow eg if we announce a special discount promotional deal.

Payments

We accept most major debit / credit cards and bank transfer. All products must be paid for at the time of ordering. Only once the funds have cleared in our account do we begin processing your order.

Dispatch and Delivery within the UK and EU

We offer FREE delivery on mainland UK and mainland EU.

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

We aim to dispatch within 7 business days from the day following the date you place your order. And we aim to have your product delivered within 3 – 5 business days of dispatch.

Deliveries are to your door. We mainly use UPS and TNT. Deliveries are made on working days between 08:00 and 18:00 hours local time.

Lack of product receipt

If you have not received your order after 5 business days and given the above exceptions, please e-mail us at office@modelight.co.uk.

Missing an item from an order

We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.

If an item is missing, please contact us with the order number and the missing item’s name within 14 days of receipt. We will resolve the issue for you as quickly as we can.

Changing or cancelling an order

Orders cannot be changed or cancelled, but may be returned for any reason.

Returns

If you are unhappy with the item(s) you have received from Modelight, you must notify us, by email, within 14 days of receipt. We will ask you to return the item(s) to Linea Light srl, Via della Fornance 59, 31023 Castelminio di Resana, Treviso, Italy – within 30 days of your goods being received.
Any goods returned must be returned in its original packaging, in the condition in which you received them, shall neither have been used, nor have suffered any damage. If the returned item(s) is deemed to be in anything but in its original condition, the item(s) will be returned to the customer and delivery charged.

We will then, after product receipt as above, gladly refund the purchase price.

Availability

We offer all our products subject to availability. We will inform you if we learn of any lack of availability or delay. Dispatch and delivery do not include weekends, bank holidays, local or national holidays. Sometimes there can be a delay between the time you place the order and the time when the order is accepted and submitted to our warehouse and so the stock position relating to particular items may change. If an item you have ordered becomes out of stock or there is to be a delay we shall notify you as soon as possible.

Our commitment to you

We aim to make buying with Modelight a pleasant, straightforward, and friendly process. Your satisfaction is our priority; we really want you to make a wise purchase and enjoy it for a long time to come. So we hope these terms and conditions will not be needed. But, if you have a problem with our products or our service, please do contact us. We want to help resolve any dissatisfaction. We want you to be satisfied.